We have as little to do with the fascination for Formula 1 racing as we have over the wonderful feelings you experience at a great concert. However – you will often find OXEA products in the fuel for racing cars, in car body paints, in the many plastics used in sound engineering, and in DVD and Blu-ray discs. OXEA is one of the world‘s largest manufacturers of Oxo products and is Number 1 in the Merchant Market. We are economically sound and continually growing – with a strong environmentally green conscience and a respect for cultural values. With approximately 1400 employees worldwide, we offer a working environment with a streamlined hierarchy which provides a wide variety of responsibilities that will challenge you professionally and provide opportunities to advance your career development.

Customer Relations Professional

Administration

Houston, US, 77056

MAJOR ACTIVITIES AND PRINCIPAL RESPONSIBLITIES:

 

  • Ensures perfect order entry & processing and resolves issues as required.
  • Manages the execution of sales orders according to procedure, including the correct price settings, billing & price adjustments and month closing.
  • Maintains master data in SAP
  • Manages and monitors actively the order processing and customer requirements on shipping & export documents, seeks for efficiency, simplification and improvement on both documents and processes.
  • Ensures the requested shipping documents will be correctly and timely provided to customers.
  • Builds key relationships with customers and service providers, as well as internal organizations such as marketing, sales, supply chain planning, logistics, finance, etc.
  • Works within a team-based environment while exercising independent judgment and discretion as needed with minimal supervision.
  • Resolves unique and complex issues due to product and equipment constraints.
  • Coordinates customer complaints by entering, researching and responding with resolution to related issues.
  • Executes product returns and contributes to the elimination of process failures
  • Analyze and monitor customer order pattern to enable business to achieve monthly sales plan; provide proactive feedback on abnormal demand patterns.

 

 

QUALIFICATIONS:

 

  • Bachelor’s Degree plus 2-5 years of related experience
  • SAP Knowledge
  • Excellent written and verbal communication skills
  • Knowledge of incoterms and revenue recognition
  • Strong organizational skills – organizes daily work such that daily tasks and projects are completed on time.
  • Strong work ethic
  • Customer Focused – able to build strong relationships with customers that instills confidence, loyalty and trust.
  • Strong computer skills including Microsoft Office Excel, Word and PowerPoint.
  • Applied advanced problem solving skills.
  • Results Oriented – Demonstrated ability to work within a self-regulated team environment.
  • High sense of responsibility
  • Has the ability to learn and develop new skills quickly to adapt to change.
  • Willing to occasionally travel
     

DESIRABLE SKILLS:

  • Analytical Independence – develops innovative ways to manage their work using their   own knowledge and available resources.
  • Business Minded – understands the business impact of the decisions made in the interest of satisfying customer’s expectations.
  • Stress Tolerant – maintains composure in stressful situations, understands impacts of their actions when under pressure.
  • Previous experience in a chemical/petrochemical manufacturing environment
     

 


Nearest Major Market: Houston